At Waji’s, each customized leather accessory is crafted with dedication, precision, and artistry. Since our process involves extensive effort from our artisans and team members—and every order is uniquely tailored to your preferences—all customized orders are non-refundable and require full advance payment.

Please keep in mind the following:

1. Handmade Craftsmanship
   
   All of our products are handmade, not machine-produced. This means no two pieces can ever be 100% identical. While we carefully follow your shared references, minor variations in design, finishing, or stitching may occur as part of the handcrafted process.
   
2. Color & Material Variations
   
   Leather is a natural material, and slight differences in texture and shade are common. While we make every effort to provide the closest possible match to your requested color, minor variations are expected.
   
3. Reference Images
   
   Most references provided are professionally shot and edited. Please note that lighting, photography equipment, and digital enhancements can affect how colors and finishes appear. Actual products may differ slightly when compared to mobile or real-life photography.
   
4. Finishing & Detailing
   
   Every product is hand-finished with care, giving it a distinct character. These human touches add to the uniqueness and value of your piece.
   

We deeply value your trust in our craftsmanship and assure you that every product is made with utmost care, passion, and attention to detail. Your order is more than a product to us, it is a piece of art tailored exclusively for you.